Shipping & Returns

1. Payment Options

At Homelabvet, we’re determined to make online shopping as easy as possible. That’s why we’ve got a number of different payment options to help you get your paws on your order fast and with minimum fuss.

Once you’ve confirmed the products you want to order, entered your address and selected a shipping method, you’ll need to select how you want to pay for your order. We’ve got several options to choose from…

Paying via your Credit Card

We accept Visa and Mastercard. Just enter your credit card number, the name on your card, your card’s expiry date, and your card’s CVV number – you’ll find it on the back of your card.

Paying with PayPal

Select PayPal as a payment option and click Complete Order. If you’re not already logged into your PayPal account, a popup will prompt you to log in or create a new account.What is PayPal?It’s a free and secure service that allows you to pay for online purchases quickly and easily using your computer or mobile phone. There’s no need to remember your card number every time – once you’ve created your account, just log in and select your bank account or card and PayPal will take care of the rest for you.

Free Shipping Homelabvet

We offer only Registered international Mail (with Tracking Number) as more faster and reliable delivery service. 

After each dispatch, you will receive a tracking number by which you can track the parcel on the

carrier’s website
https://a.ukrposhta.ua/vidslidkuvati-forma-poshuku_UA.html?barcode=

We offer FREE SHIPPING for all orders.

The orders will be shipped from our warehouse in Ukraine.

2. Handling Time

All items will be shipped within 1 business day after receiving cleared payment. However, in some cases the handling time may be up to 2 – 3 business days before your order is shipped.

You will receive an email from Store homelabvet.com with the tracking number

Shipping with Tracking Number and signature required at arrival or Priority (no tracking) for faster delivery!

( 99% of the items clear customs with no additional costs or problems )
If a parcel is delayed at your country customs, also not seller responsibility.

Items may be subject to regulation by the U.S. Food and Drug Administration (FDA) and state and local regulatory agencies.
The FDA Center for Veterinary Medicine maintains the Green Book where you can find information about drugs for animals.

We can ship to virtually any address in the world.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

3. Delivery Locations

Ships Worldwide: Albania, Algeria, Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Belize, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Finland, France, The Gambia, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kosovo, Kuwait, Latvia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Mali, Malta, Mexico, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tanzania, Thailand, Tunisia, Turkey, Uganda, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe

4. Delivery Times

Destination International Registered mail
Most EU countries(see exceptions below) and USA7 – 14 business days 🆓 Free Shipping
Korea, Japan, Romania, Italy, Belgium, Serbia, Slovenia, Finland, UK and Singapore11 – 18 business days 🆓 Free Shipping
Portugal, Macedonia and Malta11 – 21 business days 🆓 Free Shipping
Canada, New Zealand15 – 30 business days 🆓 Free Shipping
Rest of World21 – 35 business days 🆓 Free Shipping

Delivery times are estimates and commence from the date of shipping, rather than the date of your order. Delivery times are to be used as a guide only. Unless there are exceptional circumstances, we make every effort to fulfill your order within an estimated number of business days of the date of your order. Business day means Monday to Friday, except public holidays. Please note we do not ship on Sundays.

The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and items ordered. Products may also be delivered in separate shipments. 

Estimated delivery times:


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

If damaged please take photos of the parcel in the exact same condition it arrived at you in and email them back to us. We may require the items back, so please keep them until you hear back from us. If we do require the items we will organize for a courier to come and collect them at no extra charge. If you are unable to provide proof of damage we may be unable to refund or resend.