User Agreement

1. Introduction

This User Agreement and User Privacy Notice set out the terms on which Homelabvet.com offers you access to and use of our site and services (collectively ‘Services’). You agree to comply with all of the above when accessing our website or using our Services. For information regarding the processing of personal data, please see our User Privacy Notice.

Homelabvet.com (Website, website) is operated by Online Trade Solutions OU (We, we), Tallinn, Estonia. Online Trade Solutions is a commission-based online trade agent.

2. General Terms

Our website is a marketplace that allows users to offer and sell a variety of veterinary products and OTC (sold without prescription in the country of a seller) veterinary drugs.

Our website does not have possession of anything listed or sold through our site and involved in the actual transaction between buyers and sellers as a trade agent of a seller. The original contract for the sale is directly between buyer and seller.

While we provide pricing, postage, listing and other guidance in our Services, such guidance is solely informational and you may decide to follow it or not. You 

Our website sells online worldwide and it is a buyer’s responsibility to find out is the product allowed to sell without prescription or has any other limitations in the country of a buyer.

All orders from our website are processed and sent by postal service directly from the country of a seller. As a commission-based trade agent, we have no control over this process, but we guarantee terms of delivery and free worldwide shipping. 

Sellers and buyers are responsible for complying with all laws and regulations applicable to international sales, purchases, and postage of items.

3. Shipping and returns

Shipping from our website is always FREE Worldwide.

We always guarantee Free Gift with all orders.

All the orders will be shipped by Seller within 1 business day after receiving cleared payment. However, in some cases the handling time may be up to 2 – 3 business days before your order is shipped.

Items may be subject to regulation by the U.S. Food and Drug Administration (FDA) and state and local regulatory agencies. The FDA Center for Veterinary Medicine maintains the Green Book where you can find information about drugs for animals. It is the sole Buyer’s responsibility to check this information before ordering.

Estimated delivery times:

Destination International Registered mail
Most EU countries(see exceptions below) and USA 7 – 14 business days
Korea, Japan, Romania, Italy, Belgium, Serbia, Slovenia, Finland, Singapore 11 – 18 business days
Portugal, Macedonia and Malta 11 – 21 business days
Canada, New Zealand 15 – 30 business days
Rest of World 21 – 35 business days

You may return most new, unopened items within 60 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

4. Additional Terms

If any provision of this User Agreement is held to be invalid, void or for any reason unenforceable, such provision shall be struck out and shall not affect the validity and enforceability of the remaining provisions.

We may assign our rights and obligations under this User Agreement in accordance with the below (but without your prior express consent), provided that we assign the User Agreement on the same terms or terms that are no less advantageous to you.

We may amend this User Agreement at any time by email or by posting the amended terms on our website. All amended terms shall automatically be effective 30 days after they are initially posted. Your continued use of our Services after the effective date of these amended terms constitutes your acceptance of them.

The User Agreement and all policies posted on our site are the entire agreement between you and the website and supersede all prior understandings and agreements of the parties.